Domain

peanut-and-pear
New Member
1 0 0

I purchased a domain name last  year and just today when I tried to view my shop with my .com it pulls up an unknown shop!

how can I get my domain back? There is no customer service number to contact! and now my customers are linked to this odd unknown site

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Miles
Shopify Staff
Shopify Staff
469 66 108

Hi, @peanut-and-pear!

I'm Miles from the Social Care team at Shopify. When you purchase a domain, it generally has a one-year expiry. If you don't renew it, then it does become available for purchase again. If you believe your domain was renewed in time - or that it was purchased less than 12 months ago (April 2020 or later), then we'll need to take a look for you.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
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