Double Payments

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hi team, does anyone havethe problem of customers getting pre-authorised for the full total value of their order on their credit card. and then once we pick their order we have to adjust the order value down before we claim the final amount. and then they have 2 amounts deducted from their account. they then have to wait 2 - 5 business days for the 1st, pre-authorised amount to be available for them to spend again on their card? 

eg: customer places order for $400.00. we pick it and short pick 1 item so the new total to be claimed is $395.00. they have the pre authosised amount of $400.00 taken off their account and then another transaction for $395.00 taken off their account then they must wait 2 - 5 business days to get the original $400.00 back...not ideal for people struggling with cash during this crisis...

we want customers to have to put their credit card details in upon checkout, but not get pre-authorised the full amount (or anything at all) and then when we confirm their order, we claim the correct amount due.

Would really appreciate any suggestions out there?

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Shopify Staff
Shopify Staff
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Hi, @Rucky86

 

One way around this would be to collect orders manually, whether through a contact form or via email. From there, you can create a draft order for the items they wish to purchase and either manually charge the customer if you have their payment information, or send them a checkout link to complete the transaction. 

 

Another possible workaround is not to authorize the amounts, and simply charge the full amount at the time of the order. If changes need to be made, then you can process a refund for the difference, which would take between 2-5 business days to reflect on your customers' card. This route ensures there is no "double-charge" while still providing the difference back to the customer. 

 

All in all, if you require this setup for your business, then there is no way around the authorization. Authorizations are something controlled by the banks, and how long they take to fall off is based on the banks' processing times. 

 

Let me know if you have any questions!

Peter | Social Care @ Shopify
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