Draft order payment issues

JPE
New Member
4 0 0

Customers clicking payment button on draft orders are getting blank screen with "Forbidden" message.  Anyone else experience this and/or any suggested solutions? 

Again, this is only happening on draft orders.

Thx! 

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Dirk
Shopify Staff
Shopify Staff
1045 119 236

Hey, @JPE 

Just to confirm where are your customers clicking exactly before they get the 'Forbidden' message?

Are they opening up the draft order invoice email > attempt to click on 'complete your purchase'  > They get error 'Forbidden' error?

Are you using any third-party email notification, or order management apps? Such as orderly? Any additional context you can provide would be appreciated.

Dirk | Social Care @ Shopify 
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