Drop Down Menu Not Working

Flyshacker
New Member
2 0 0

Using the Parallax theme.  Added a drop down menu.  It can be seen when hovering over the parent item, but when you click on an item in the drop down, it disappears.  Works fine in the Debut theme.

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Nick
Community Moderator
Community Moderator
3512 281 675

Hi @Flyshacker,

 

Nick here from Shopify. 

 

Would you be able to link your store URL please so we would be able to see this? It's very difficult to troubleshoot or understand why this might be happening without seeing the store in action. Because this might also involve taking a look into the backend of your site which is sensitive information, I might need to reach out to you via email directly also. Would you be able to confirm if the best email to reach you on is the one you signed up to the community with? 

 

Looking forward to hearing from you. 

 

All the best, Nick

Nick | Community Moderator @ Shopify 
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Flyshacker
New Member
2 0 0

Thank you, Nick.  Our store is not live yet.  We reached out to Shopify.  They informed us that there is an issue with the Parallax theme.  We are waiting to hear back.

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Nick
Community Moderator
Community Moderator
3512 281 675

No problem at all. 

 

Ah ok, sounds good. It seems like it is in the right hands now then. Hoping you get it fixed soon. 🙂

Nick | Community Moderator @ Shopify 
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jameshannan
New Member
2 0 1

Hi Just wondering if anyone had a result on this as we just created a site with parallex and have the same issue. 

Here's our site preview: https://7n9srp6uzlbk73j8-8506570.shopifypreview.com/

Could really use some help on this one

thanks 

James 

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Nick
Community Moderator
Community Moderator
3512 281 675

Hi @jameshannan,

Thanks for sharing the link for this. I took a look and everything did seem ok to me when I tested it out. I made a short video of what it looked like for me which you can see here. Were you able to get this sorted out in the meantime? 

Nick | Community Moderator @ Shopify 
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jameshannan
New Member
2 0 1
You’re awesome, thank you. Yes we were. Thank you for your help though
Nick
Community Moderator
Community Moderator
3512 281 675

That's great to hear. Thanks for letting me know! 🙂

Nick | Community Moderator @ Shopify 
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lanal24
Excursionist
14 0 4

Hey @Nick,

 

I'm wondering if you'd be able to help me out as I'm having the same issue with my drop-down menu. 

www.zibo.com.au

PAssword: shopzibo321

Any help would be appreciated. thank you so much! 

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Nick
Community Moderator
Community Moderator
3512 281 675

Hi @lanal24,

Thanks for the access to your store. I took a took and it does seem like the dropdowns are working ok. You can see this from the video I made below: 

16-42-ck7uj-xx1ov

I'm guessing you were thinking it would be active in this part of the homepage: 

16-00-n9ua9-hhglm

Which is the slideshow text and not the main menu tab for a dropdown menu. 

Is this where you thought the dropdown menu would be? 

Nick | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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