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New Member
1 0 0

Its been long past ten minuets

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Shopify Staff
Shopify Staff
633 38 103

Hi, @Jake_Siemens 

 

Elle here! We are not experiencing any known downtime at the moment but I am here to help you get access to your store!


Can you please  clear your cache and let me know if that helps? 

If not, let me know the URL of your store and I'll look into it right away. 

Cheers!

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I have been having the same problem and haven't been able to log on to my store since last week. I cleared my cache and nothing has changed. What is my next step?

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Shopify Staff
Shopify Staff
633 38 103

Hi, @SmittenAmy 

I can certainly look into this for you! Please let me know the following:

  • Your store's URL
  • What browser(s) you have used when attempting to login
  • Can you login using mobile data as opposed to a wifi connection? If this works, please let me know your Internet Service Provider and where you're located. 

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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