E-mail forwarding isn't working properly

zarke29
Excursionist
20 2 4

Hi, I've noticed and many clients told me that our e-mail isn't working properly as they are getting back their e-mail. I've done some testing and only some of the e-mail are reaching us but most are failing... Does anyone have any idea what is causing that problem?? Our site: www.littlelilistore.com

 

Thanks in advance

0 Likes
jasonavada
Navigator
309 11 37

Hi @zarke29 

My suggestion for you regarding this issue is to take a look at this article from Avada Commerce. It includes six simple steps to set up email forwarding on your Shopify store, please give it a careful read and follow the instruction correctly!

Hope it helps!

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
0 Likes