Elias here with Shopify Support. That's a great question!
The EIN field is only available when you first sign-up for Shopify Payments, after that you'll need to contact our Support team to make any changes to your EIN. For security reasons, our team will enable an upload function directly in your admin, so that you can upload your EIN securely. That being said, it's best if the document is a CP-575 or a signed and dated W9 form.
I've located your store and I've sent an authentication email to the registered email we have on file. Please check your inbox/spam folders in the account owner's email and reply to it. Once I've authenticated your account, I can move forward with the next steps and send a request to our Payments team on your behalf.
Looking forward to hearing from you!
This will help you get your letter from the IRS with your EIN:
If you need the letter from the IRS with your EIN on it and are not able to find it, you will need to make a request directly with the IRS.
Here is the process:
The best way to request a 147C letter (the one with your EIN on it) is to contact the IRS by phone at 1 (800) 829-4933 Option 1, 1, 3. You may receive a high call volume message and need to call back later.
The IRS will want to verify:
-Your business name
-Your business address on file
-Your fiscal year-end
-Your formation date
The IRS will fax a copy of what is on file for your business. Fax is the fasted way to receive the letter.
No problem, I'd be happy to help you with that!
I've sent an authentication email with instructions to your registered email, please check your inbox/spam folders and reply to it. After that, I can move forward the next steps.
For future reference, you can contact Shopify support directly from our Help Center and skip logging into your account. However, it's important to note, you do need to log into your account to be able to request a callback.
Then, you'll be prompted to complete a search and a button to get further support will appear under the resources shared by the Help Center. By clicking on this button, you can get access to all of our available contact methods. We've also got a step-by-step guide on that here.
I hope that helps! Looking forward to hearing from you!
Thank you for following up!
Sorry to hear that you haven't heard back from our Tax team. I've taken a look at your ticket and I can confirm that your request is with their team. However, due to a smaller team and an influx of support requests, it may take a little longer for them to get back to you.
That said, I understand that taxes are an urgent matter, so I've reached out to our Tax team as well. They've informed me that as long as we receive your new tax ID before the end of March, it will be automatically used for all of your 2020 taxes and documents.
I hope this helps! If you have any other questions on this topic, don't hesitate to let me know!