[EMERGENCY] My shopify site keeps refreshing non-stop.

Solved
ChoSugoi
Tourist
3 1 1

Good Day,

 

I have an emergency here hope you guys could help me as Shopify support is too slow.

 

My site, www.chosugoi.com keeps refreshing non stop for unknown reason.

 

Last app installed and deleted was DHL Express app as I was trying to integrate DHL shipping into my website but failed. Thanks in advance for your replies and help!

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ChoSugoi
Tourist
3 1 1

This is an accepted solution.

problem solved. currency converter causing the problem.


@ChoSugoi wrote:

Good Day,

 

I have an emergency here hope you guys could help me as Shopify support is too slow.

 

My site, www.chosugoi.com keeps refreshing non stop for unknown reason.

 

Last app installed and deleted was DHL Express app as I was trying to integrate DHL shipping into my website but failed. Thanks in advance for your replies and help!


 

Elle
Shopify Staff
Shopify Staff
1018 74 165

Glad to see you were able to resolve this so quickly, @ChoSugoi ! 

Have you spoken to the app's support directly yet? If not, I'd recommend doing so especially if you wish to continue using the currency converter app on your site. 

Let me know if you need help with this and I'd be happy to reach out to them directly on your behalf. 

 

Cheers,

Elle

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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claudinesc
Tourist
8 0 3

Hi

I'm experiencing the same problem. I installed and removed an app. Now my page won't stop refreshing! Help. 

www.petite-belle.com/collections/aw20sale

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Elle
Shopify Staff
Shopify Staff
1018 74 165

Hi, @claudinesc 

To resolve this issue, please reach out to the app's support directly! You can find their contact details on their app listing page within our App store. 

I would also recommend reaching out to your theme's support as well, in case this is a theme issue unrelated to the app you uninstalled! You can find your theme's support details within the theme editor (Online store > Themes > Customize) within the 'theme settings' section. 

Hope this helps! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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