Email is useless in Shopify?

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New Member
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I have an external domain name provider with email support. I cannot transfer this domain to Shopify because this domain is not supported.

How do I send emails in this situation?

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Shopify Staff
Shopify Staff
910 56 113

Hi there @andrzejw!

Don here from Shopify.

If you have a domain provided by Shopify (such as one you choose to transfer to Shopify) then it is correct to say that email hosting is not possible for domains hosted by Shopify.

You have a couple of options in this situation though, you can consider using a third-party email hosting service in conjunction with your Shopify-hosted domain as outlined here on our help site, or you can simply continue to have your domain hosted by your current provider and instead connect your existing domain to your Shopify store (rather than transferring this domain to be hosted by Shopify).

Is there a particular reason you wanted to transfer your domain hosting to Shopify, or would you be happy to continue with your current host so you can point your domain towards your Shopify store and keep your email service with your existing provider?

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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@Don wrote:

Hi there @andrzejw!

Don here from Shopify.

If you have a domain provided by Shopify (such as one you choose to transfer to Shopify) then it is correct to say that email hosting is not possible for domains hosted by Shopify.

You have a couple of options in this situation though, you can consider using a third-party email hosting service in conjunction with your Shopify-hosted domain as outlined here on our help site, or you can simply continue to have your domain hosted by your current provider and instead connect your existing domain to your Shopify store (rather than transferring this domain to be hosted by Shopify).

Is there a particular reason you wanted to transfer your domain hosting to Shopify, or would you be happy to continue with your current host so you can point your domain towards your Shopify store and keep your email service with your existing provider?

 

Regards,

Don


I don't want to transfer my domain to Shopify, but if I did, I would have access to DNS records. In the current situation I cannot enter the SMTP address of my MX server so that Shopify can successfully send emails to customers. The best solution for me is keeping continue work with my current domain provider and keep email service there. 

I've created record in DNS of my domain with following entries:

v=spf1 include:shops.shopify.com ~all

Can this help?

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New Member
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I want to inform everyone that the following TXT record in the DNS of my domain worked successfully:

v=spf1 include:shops.shopify.com include:mx.my_domain_provider ~all

 

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Shopify Staff
Shopify Staff
910 56 113

Hi again there!

Don from Shopify once more.

Thanks for clarifying the situation for us here and letting us know that you were able to get this to work for you.

Are you setting up a new store under this domain, or continuing with an existing business?

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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