Hi! I hope someone can help, I just made a new store today and I tried to log in again and it says that the email is wrong. I dont know maybe I forgot a letter but I tried everything and I can't get into my account at all. What can I do? The store is called eternull.myshopify.com.
My bank info is connected to the account, as well as another active store that I have which will probably make it easy to prove that the store is mine.
If it's all that complicated I would just rather close the store and disconnect my bank info from it. Ahhh what can I do, I hope someone can help!
Hank here from Shopify.
Sorry to hear you are experiencing this issue, have you ever been able to log in with the email? Or has it been a case since you logged out of your store?
I am thinking of the below scenario as a possibility outside of what you have suggested, but if not related I will happily continue to assist!
The first thing I would suggest is to ensure that it is the correct store you are trying to access and to recall if you perhaps used any other email address that you may not normally use. This is the most common issue, just when another email is used. You may notice in other email inboxes that you have, there are some emails from Shopify relating to a new store sign up.
Alternatively, you can use your alternate email addresses within this link to locate any forgotten stores associated with the email.
Can you try to see if this works and if still not locating the correct store, let me know!
All the best,
Thank you for trying your alternate email addresses to see if this resolved the issue.
As you are still struggling to log in to your website, I would recommend reaching out to our live chat team. This is because I can only authenticate using the email address associated with your store and forum account. The live chat team will be able to explore other areas to access your account. You can reach them by either logging into your store or not, but I have made this video to show you the process.
Once you reach out to the team, they will certainly assist you further with this.