Email notification with special characters not capture

New Member
3 0 0

Hi there,

I've been having problems with my store. For some reason when I get a confirmation for an order (or the customer gets the confirmation), they are getting this weird symbols in the message section. For example if they try to put " with love from mom & dad", the message shows as follow in the email " with love from mom & dad" . Same thing for the apostrophe, for example "I'm proud of you" shows as "I'm proud of you".

Could anyone help me with this?

Thank you!

Shopify Partner
46 0 9

Can you post the section of your email notification template where this is happening? Those are HTML encoded codes for ampersand and apostrophe. It sounds like your email notification is double encoding the message.

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New Member
9 0 0

Hello ! 

I have seen your requirement, I can help you with this. 
please add me on S_ky_pe : vishal.sanwar or email me on
So we can discuss further .