I've recently had more customers contacting me to say they haven't received confirmation emails for orders or gift cards. I haven't made any changes to my email settings but I have only just started using the gift cards.
It seems to be mostly hotmail addresses and a few random others.
Is there anything I can do about this?
I've been struggling with this issue for good few days.
I causes loads and loads of people contacting our stores saying that they do not know if the order was received.
Some start to claim that we're scamming them - taking the money and not even sending order confirmation.
So I came up with a temporary solution.
I use Zapier to use a walkaround to send emails via a different server. Not Shopify.
That way I think hotmail is accepting emails as they are not coming grom shopify smtp or whatever.
I recorded a video here on what to do: https://funneljar.com/hotmail
This video explains what to do so you can do it yourself.
For all the people who are not too tech savvy, I have a paid solution too.
Hope this helps
Thanks for that idea, but I'd really prefer not to have to do a work around.
I consider it a basic requirement that confirmation emails get through to customers, and since we're paying Shopify every month, I'd hope they would realise it's a problem for lots of people and find a solution.
I was hoping they already had and someone can tell me about it, cos I haven't found it yet.