Emailed to extend free trial, doesn’t work. Can’t login to get Support

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Hello everyone, 


I got an email to extend my free trial. 
when I followed the instructions to do so, it says this is not available.. although I got the email to extend free trial 


I am trying to contact shopify support as I don’t see similar discussions but when logging into shopify support, it says my shop is currently unavailable 


nothing is working????? Someone help please