Quick question. Newbie here and still trying to figure things out. When emailing a customer from the Shopify "Customers" list, where is a copy of that email stored? I've looked for it on Shopify, Klaviyo and Outlook. Thanks in advance.
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I've had my store up and running for 7 months now and I'm mostly pleased with the performance.
Robust American Patches sells synthesizer presets/patches. (Sound Design) All of my products are digital downloads, no tangible items to speak of.
1. I've recently added an informal testimonials page called "Shout-Outs."
This was quite easy as the quotes were already written and all I had to do was collect them and ask for permission to use them. I plan on doing a "formal" testimonials page as well which will include use cases and audio examples but that will take more effort/time.
2. I designed and added a Favicon.
3. Added a featured collection section to my home page.
4. Made my free products (email address magnets) more visible.
Basically, I'm looking for anything obvious that I might have missed...Navigation snafus, redundant sections or info, how the site experience flows/evolves for a guest, does the store make sense?
Couple of points:
1. In the wacky world of the Synthesist, there is a stigma attached to buying presets. A true/competent synthesist will insist on creating all their own sounds to ensure originality. So I'm fighting something that is built into the culture to begin with.
2. I have no presence on Facebook or Twitter. I use synthesizer news sites & synth forums to announce and promote my products. The problem is I have a fundamental, adverse reaction to farcebook. Their data sharing agreements with the powers that be...Topic for another post. I've also read that you can't sell digital downloads on facebook so I'm wondering if it's even worth it. Is this true? No digital downloads on FB? Am I absolutely crazy to not have a presence on FB?
Thanks for your time and any advice you can offer.
Sorry to say your website not looking good. Whenever viewers are 1st time looking into your website they are not spent more time on your website because of your background color of website and your content colors and effects...etc.
Half of the page contains your header part. You can reduce your header section then it looks good.
And the logo of your store was not looking attractive, You can modify your logo dimensions. A very much outlined logo is a simple method to pass on to potential customers that your business is proficient, dependable, and gives quality merchandise or administrations.
Your store looks nice and the products are quite cool.
I have reviewed your website briefly and here are some of my feedbacks that you can implement on the site easily and increase the amount of visitors.
I hope my feedback will help you converting visitors into customers.
May it rains customers and orders,
Hey there, @Roger17
Bo here from Shopify Support!
That is a really great question. As Shopify does not provide email hosting there would be no copies of emails kept on our platform. Any emails sent by the system to the customer regarding their orders and refunds will be noted in the Order Timeline there is, however, no copy of the email kept. When sending a custom message to a customer you will need to select an email in which to send a BCC to in order to save a copy for yourself.
Welcome to the platform by the way! How are you liking it so far? What is it that you are planning on selling? While getting started I'd recommend taking a look at our Shopify webinars for sure. These short tutorials take you through all the basics of creating a store such as adding products, variants, collections, theme changes and pointing a domain to your store. You should be able to sign up here if you would like. We also have a free business course with our Shopify Academy that I would really encourage you to look at if you get a chance.
I hope this clears things up - if you have any follow up questions please don't hesitate to ask!
All the Best,
You may want to try using some sort of email client that tracks users, I use Help Scout.
It has a pixel in every email that tells me when a customer opens the email.
If you don't like Help Scout here are some alternatives:
Is this another app I need to install aside from Kalviyo? I truly need something simple. I know email marketing is going to be a nightmare. The fact that I wrote a customer yesterday about something we discussed in person over the weekend, and don't know if they got it or not is mind boggling. I don't want to send it again for fear of over sending.
Sounds like you are already using an email marketing app (Kalviyo)
You should be able to see if you sent an email through that, here's what google tells me:
Looks like they keep track of when the email was sent and if it was opened.
I know there is a lot to learn here, I've been overwhelmed as well, but you will get through it Roger!