Emailing non-subscribed customers

Solved
Ginters
New Member
2 0 1

Hello!

 

I have a problem! I imported 1000 customers with CSV file. Created e-mail marketing template, tried to send but I couldn't because all my imported customers didn't show in customer list.

Can u only send emails to subscriber groups or  just subscribers but can't to imported customers? 

Please help me with this. I feel very discomfortable with this unfinished Shopify's development. Do I really need third-party plugin installed in Shopify to send marketing emails?

 

Regards,

Ginters!

0 Likes
channelup
Shopify Partner
262 12 36

This is an accepted solution.

Hi

I'm assuming you are using Shopify Email - https://apps.shopify.com/shopify-email

If so you should be able to import your customers and use them so sounds like they were not imported correctly. Perhaps you didn't mark them Accepts Marketing which you would need for newsletters: https://help.shopify.com/en/manual/customers/import-export-customers

Regards

Tom

Channelup is a product data management solution helping Shopify stores automate their processes.
If you require custom development or would like to test out our features contact me at tom@channelup.io
Ginters
New Member
2 0 1

Hi, Tom!

It worked as you mentioned that in CSV file it needs "header" - Accepts Marketing. I used Shopify's example of CSV and it works fine now.

Best regards,

Ginters!