I think neither the theme is causing the issues (we're using debut) nor the redirection from instagram to the shop (we don't use instagram).
But it must have something to do with BeeClever. The coincidence that we all use the same cookie tool would be too big in my opinion. We tried to contact BeeClever's support 6 days ago, but have not yet received a response. The Shopify Support also didn't respond.
We also noticed that the problem only occured a few weeks ago (before that everything worked fine) ... Maybe it's really due to an update from BeeClever or Shopify ?!
I was wondering: Are you guys shopify plus? We are plus customers and it seems that we don't face this problem....
@minc Did your problem occur before the 14th of April or onnly after? As I said, I think it has something to do with customers, which went to your shop on the 14th of April...maybe in combination with the gdpr banner.
What is the name of the URL, when you get this error?
first time a customer came up with this error message: last week
first time seen in my browser: mid last week
second time in my browser: today
Both times I was logged in as admin in the same browser and could fix it like mentioned.
URL: will check next time I see it
i am Matteo from the gdpr legal cookie team.
We investigated the problem you all have with the checkout session. On 14. of April shopify changed something in the checkout and all sessions from this day are the reason for this problem. It has nothing to do with the cookie App. For more Informations we will inform all customers in the next days. It helps, when cache will deleted for having a new session.
Matteo - Team Support
Hi Matteo from @GDPRteam
thanks for your comment.
Could you explain a little bit more how to come to this conclusion?
How do you explain that I've seen the same error twice in the same browser? The first glitch could have been a session from 14/4 but what about the second?
We would like to take a stand here once again.
We have investigated this problem in several stores, including stores that do not use our app. We found the error there as well. This alone suggests that our app is not responsible.
In addition, we can trace the error back to an outage on the part of Shopify on April 14, which invalidates some sessions in the EMEA area. These sessions are valid for different lengths of time and as long as this session is valid, there will be an error in the cart and around checkout.
Another reason why our app cannot be responsible is the fact that we have no influence on which sessions are set. In the app, only known cookies can be defined as essential. If known cookies change, our software can only do one thing, block them.
We recommend deleting the cache, the support at firstname.lastname@example.org can help, but unfortunately we have an increased traffic there, because many new customers want to use the app.
Hi GDPR team,