Error when I try to purchase shipping labels.

Solved
JAndersonCT
New Member
7 0 0

Hi, 

 

Im unable to purchase USPS shipping labels on any of my orders.

These are the errors on the screen:

At the top:

1 shipping label couldn’t be purchased.

Fix the errors for each order and try again.
items: expected Array to be a Hash.
On the side:
Can’t get rates for 1 shipping label.
 
Any advice to remedy would be great.  I'm dead in the water on fulfillment right now.  
 
Thanks!
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Joshua22
New Member
2 1 0

This is an accepted solution.

I just had this same issue but it just started working again for us.

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JAndersonCT
New Member
7 0 0

I cleared my cache and it seems to be working

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Miles
Shopify Staff
Shopify Staff
369 42 80

Hi @JAndersonCT!

 

Glad you got it working again! We did have an issue before, and I replied to your other post here: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Unable-to-purchase-labels-tonight-Dead...

Please let me know if you have any ongoing issues!

 

Cheers!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ResrrectedRelic
New Member
1 0 4
Same problem...driving me insane. I keep getting new orders in and cannot fulfill them. HELP!!!!!!!!
btn1st
Tourist
10 0 4

Same here - Can't process or ship ANY orders and I'm getting behind :( Help please!

kathrynsmasks
Tourist
3 0 1

did you get a reply?

kathrynsmasks
Tourist
3 0 1

I got a reply within 48 hours and it is now working again. Thank you

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A way around this would be to use ShipStation (no I am not an affiliate).

 

It is usually good for busy vendors or vendors who have multiple sales channels (ie: shopify, amazon, ebay, etsy)

 

It allows you to download the orders and print labels within their system and bypass Shopify.

 

It is a paid app and service but maybe it helps someone.

 

James Byrne, Owner, Information Architect (USMC VET)
After Dark Grafx - Since 1992
"We Work After Dark, So You Don't Have To!"
https://www.afterdarkgrafx.com

Services: Website Design, Mobile App Development (iOS, Android, Windows), Ecommerce, Magento, Shopify, Miva, BigCommerce, Search Engine Optimization, Wordpress, Hosting, Graphic Design, Merchant Accounts, Consulting and all things web related!

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I also build custom apps for Shopify!
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btn1st
Tourist
10 0 4

Thanks for the info! However, the system was working fine until Shopify did an upgrade on their end. And it broke on our end and several other people's sites as well based on emails I've been getting. Paying for more apps that we didn't need a few weeks ago and slowing down a website more by adding more apps is something that I"m not certain we should have to do since Shopify is the one that caused the issue for us. :)

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