Errors creating products

New Member
36 0 0

Not sure if this is the right place to post this or not, hopefully it is.

I've been getting lots of errors lately in creating new products.  It seems like the site is just timing out somehow when clicking the "create product" button, because it sits there for about a minute before doing anything, but the error is actually just a generic error that says something like "we've experienced a technical problem, please try again".  Occasionally when I go back to my admin home page I'll see that the product was actually created, but sometimes it wasn't.  If I try again, usually I get the same thing, but again, sometimes it's actually there.  Sometimes it doesn't show up in the list, but it gets added later - often after I've created it again.  (So now I have a duplicate.)  Very frustrating!

Am I the only one who's experiencing this?  I didn't see any other posts about it.

 

http://www.tokyorebel.com
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Highlighted
New Member
36 0 0

No one else?  I thought this might have been related to the DDos of the other day, but I'm still getting it... now literally EVERY time I try to create a product.  And usually now the product creation really is failing.  The actual error is attached.

 

http://www.tokyorebel.com
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Shopify Partner
1187 1 60

This is a wild a$$ guess, but it may be related to the DDOS in that there are now 301 redirects in place, which might be affecting admin if you have stale pages.

Do you get the problem using a different browser? What about a different computer? Are you using a proxy?

The other thing I'd suggest is try logging out and back in to admin. Also try clearing your cache/cookies.

Update: Sorry, should of mentioned that I'm able to create products no problem.

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