Extend 14 day free trial to 90 Free day trial

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New Member
2 0 1

Hi Shopify

My 14 day free trial end in 11 days, but due to COVID-19, I can extend to 90 day free trial. but how do I do?

Looking forward to your response.

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Shopify Staff
Shopify Staff
215 23 28

Hi, @!

 

Rose here from Shopify. Thanks for reaching out!

 

I would love to look into this for you. But first, can you confirm the date you opened your store? Only stores that were opened after March 1st, 2020 are eligible for the 90 day trial period. Please confirm by replying to this thread along with your store URL. I can take a deeper look into this for you.

 

I look forward to hearing from you.

 

Cheers!

 

Rose | Social Care @ Shopify 
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New Member
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do I need to publish my store, or what do you mean by opening day? do you mean start of 14 day trial?

here's the URL 

https://disciples-studios.myshopify.com/?_ab=0&_fd=0&_sc=1&key=0a44de65b4785746edbcefe21733739ae7a12...

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Shopify Staff
Shopify Staff
215 23 28

Yes, I am referring to the start of your 14 day free trial. Thank you for providing your store URL.

 

I will go ahead and contact you by email so I may access the back end of your account. Please keep an eye out for my email and we can continue our chat from there.

 

Cheers! 

 

Rose | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Hi,

I would love to avail of this 90 day extension.   Can you please get this organised for me?   Can you tell me what to do so I could get this sorted,  cheers.

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New Member
2 0 0

I just  opened my store yesterday, the 31st of March.

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Hi @vsamonte you can reach Shopify support team directly at this link, and they would manually extend the trial for you if you're eligible.

 

However, if you just opened yesterday you should see 3 months trial like the image below. Just make sure that you entered xxx.myshopify.com/admin/settings/account/plan

 

01.png

 

Hope it helps.

 

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Shopify Staff
Shopify Staff
215 23 28

Hi, @vsamonte!

 

Were you able to contact our support lines for a trial extension? If not, please let me know and I'll be happy to look into this for you. Please provide your store URL in your reply.

 

I look forward to hearing from you.

 

Cheers !

 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

hi rose ive been trying to exten my trial as well would you be able to advise me or look at mine please? 

 

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Shopify Staff
Shopify Staff
215 23 28

Hi, @!

 

I would be happy to take a look into this for you. Would you be able to pass along your store URL as well as confirm when you first opened your store? The 90 day free trial is only for store owners who opened their account on or after March 1st, 2020. 

 

I look forward to hearing from you.

 

Cheers!

 

Rose | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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