Hello, @SPalomo !
Karlie here from the Shopify Support Team! Can you tell me when you first opened up your Shopify store and signed up for the initial trial? Have you had any trial extensions already with Shopify? Can you tell me what your shop URL is?
I'm happy to look into this for you!
Karlie here again! Great, thank you for letting me know. I've gone ahead and sent an email to the same email address on account for your Shopify store. Be sure to reply back to that email so I can continue looking into this request for you.
Hello again, @SPalomo!
I can definitely look into that for you, but I would need you to reply back to the email I had sent out to you so that I can confirm your account and do some digging for you. Once you reach out via email, we can get the ball rolling!
Looking forward to hearing back to you via email!
I haven't received a response yet via email from you. You're going to want to respond to the email I had sent you on Saturday, Oct 3rd from Karlie. We would need to continue this conversation via email so I can properly look into your account for you. I wouldn't be able to do so through the Shopify Forums Community.
I've sent the email message to the email address you have on file for your Shopify store. The email might be in your junk or spam folders, be sure to check through those as well. If you're still not seeing that email, let me know and I can resend it.