Extend free trial

Highlighted
New Member
6 0 0

Hi,

 
I would like to extend my free trial. I had not enough time to test all functionality to be confident enough and select a monthly plan.
 
Could it be possible in my Shopify store? 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
618 44 104

Hello, @SPalomo !

Karlie here from the Shopify Support Team! Can you tell me when you first opened up your Shopify store and signed up for the initial trial? Have you had any trial extensions already with Shopify? Can you tell me what your shop URL is? 

I'm happy to look into this for you! 

 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
6 0 0
Hi Karlie,

I opened my Shopify account September 12, 2020. I haven’t had any trial extension before.
My url is http://saneamientos-palomo.myshopify.com/

I wish I could get more time to try all functionality and be sure to start with my e-commerce with Shopify.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
618 44 104

Hello, @SPalomo!

Karlie here again! Great, thank you for letting me know. I've gone ahead and sent an email to the same email address on account for your Shopify store. Be sure to reply back to that email so I can continue looking into this request for you. 

 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
6 0 0

Ok, thanks. So I will get the extension of the free trial? 

 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
618 44 104

Hello again, @SPalomo!

I can definitely look into that for you, but I would need you to reply back to the email I had sent out to you so that I can confirm your account and do some digging for you. Once you reach out via email, we can get the ball rolling!

Looking forward to hearing back to you via email! 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
6 0 0
Hi Karlie,

I have replied via mail before but I can send you the information again.

I opened my Shopify account September 12, 2020. I haven’t had any trial extension before.
My url is http://saneamientos-palomo.myshopify.com/
My Shopify user is: saneamientos-palomo

0 Likes
Highlighted
Shopify Staff
Shopify Staff
618 44 104

Hey, @SPalomo!

I haven't received a response yet via email from you. You're going to want to respond to the email I had sent you on Saturday, Oct 3rd from Karlie. We would need to continue this conversation via email so I can properly look into your account for you. I wouldn't be able to do so through the Shopify Forums Community. 

 

Thank you!

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
6 0 0

Can you send it again, because I can’t find the mail you mentioned.

I have replied all mails I got from you via mail.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
618 44 104

Hey, @SPalomo!

I've sent the email message to the email address you have on file for your Shopify store. The email might be in your junk or spam folders, be sure to check through those as well. If you're still not seeing that email, let me know and I can resend it. 

 

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes