FACEBOOK CATALOGUE NOT IMPORTING PRODUCTS

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Hi, can anyone help as support not replying to ticket but my products are marked as available to FB in Shopify but the FB app is not importing them saying there is an issue - not approved? I can't find what the issue is or why not showing in FB? The account is connected, shows as active in the Sales Channels it shows products as available to FB but FB App showing all products as 'Not approved'
Going round in circles on this so suggestions welcome.

Thanks

 

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