Facebook Doesn't connect Your Facebook Shop is in review. You can enable it once it’s approved.

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New Member
1 0 0
Hi i can't seem to connect my fb page to shopify.
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Shopify Staff
Shopify Staff
1241 76 272

@Darock79 

 

I've shipped you an email. You'll need to follow up there with the requested information so I can get this looked into. 

 

Chat soon!

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
6 0 0

I am having this issue too. 

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Shopify Staff
Shopify Staff
1241 76 272

@Nantucket_Perfu 

 

I've shipped you an email! 

 

Chat soon!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Partner
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what was the cause for these issues,  ive spent hours on the shopify chat tonight with no success, tried deleting and reinstalling with two different accounts and everytime i get the login popup and cant get no further

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Shopify Staff
Shopify Staff
1241 76 272

Hi, @Deej46

 

I'm sorry to hear that you've been struggling with getting your Facebook page connected with your Shopify account. When you say you get the "login pop" up, what are you referring to? Could you share a screenshot? 

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I'd like to add my name to the list of people for whom facebook integration is not working. I get the message "Manage your collections on Shopify. Go to Shopify". 

 

I also never see a catalog created, although the Instagram setting on Shopify lists this:

 

Select Products for video-book-central.myshopify.com from the Products page in your Instagram options.

 

I am confused and frustrated. I do have a collection pointing to facebook, and previously, when I tried to set up a shop I did see a about 60 products out of the 120 or so in the collection show up.

 

Please email me for permission you need to help or whatever.

 

Thanks,

 

Brien Lee

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New Member
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Im having the same problem. My conection is just in review for months. Love to see that email.

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Shopify Staff
Shopify Staff
1241 76 272

@videobizazon @Miltonw 

 

Could you please check the following to ensure your Facebook settings are correct?

 

Enable the Shopping Template: 

 

  1. Go to the Facebook page you are an administrator for
  2. Click 'Settings'
  3. Click 'Templates and Tabs' - If this section says anything but 'Shopping', click 'Edit
  4. Click 'View Details' on Shopping and 'Apply Template'

19-11-1siem-401ur

 

Make sure they have enabled the Shop Tab:

 

  1. Click Settings at the top-right corner of your Facebook Page.
  2. Then click Templates and Tabs from the menu on the left.
  3. Click the Add a Tab button and click Add Tab next to the Shop option.

19-11-1cpi8-af44f

 

Make sure the page is published (on facebooks side. Connection in the admin does not mean it is published):

 

  1. Click Settings at the top of your Page
  2. From General, click Page Visibility
  3. Click the setting to "Page published"
  4. Click Save Changes

19-11-rn5nz-q4ltj

 

If these steps are done, and you're still facing issues, let me know. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Hi Peter, I followed all of these steps a few days ago and I am still having the issue. I already tried canceling the connection and redoing it.

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