Facebook - Domain Verification issue

SuveenaBali
Tourist
5 0 2

Hi, 

Please can I get some help with verifying my domain for Facebook. 

I've added the meta-tag to the <head> of homepage, and appears well on the html source view of the live site - www.jeenaa.co.uk but the verification still fails. Please kindly help. 

Thanks, 

Suveena 

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Peter
Shopify Staff
Shopify Staff
1981 144 423

Hi, @SuveenaBali

To clarify, are you trying to verify www.jeenaa.co.uk or jeenaa.co.uk? The first is your subdomain, the second is your root domain, which could be causing the issue if you're trying to verify the wrong one. If you're still having trouble after placing the snippet under the <head> tag, and you have confirmed you are verifying the correct domain, then I'd recommend trying your ".myshopify.com" URL instead. Sometimes your ".myshopify.com" URL can be verified in place of your purchase domain. If not, then you'll want to contact Facebook support or report a problem with Facebook as they'll be able to troubleshoot this further. 

Peter | Social Care @ Shopify 
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