Facebook Events Manager not tracking "InitiateCheckout" on my store

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New Member
2 0 0

Hi,

I have a problem where going to the checkout event simply doesn't trigger the "InitiateCheckout" on my Facebook Events Manager. 

I use Flexify Facebook App on shopify for my catalog, all other standard conversions seem fine so far. 

Below is the clear issue, as you can see that when I click on checkout (as highlighted in red), it only registers as page view but not "InitiateCheckout" whereas, other events such as "Add to cart" does get triggered. 

Brandnewson_1-1597738850445.png

Would like to know how to solve this problem or if anyone faces the same problem as me.

Thanks in advance! 

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Tourist
5 0 2

Hi, make sure you don't have an ad blocker / cookie blocker on your browser when checking.

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New Member
2 0 0

Hi,

All ad blockers and cookie blockers are turned off, tried using both chrome and firefox and ended up with the same results.

Thanks

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