Facebook/Instagram Blocked my Website

New Member
1 0 0

Facebook has apparently blocked my Shopify store for being malicious. I've had my website only open for a while now and my customers have now been DMing me on Instagram saying that my website has been blocked for being malicious. My website is zuello.com and is completely safe. When I try clicking the link to my store on https://instagram.com/zuelloshop/ it states how my website is not safe. How do I fix this problem?

EDIT: I removed the link from my Instagram and tried to put it back in and now it gives me a message saying that I can't publish my website due to an automated spam block. There is no spam for my website and I haven't sent spam in any way. Please help so I can get my website up and running ASAP.

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Shopify Partner
1 0 0

Hi, same critical issue here. Did you find how to solve this?

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Highlighted
New Member
2 0 0

I have the same problem. It started some weeks ago on Instagram. The link to my website was refused and I couldn't like or follow anybody anymore.
When removing the link from my profile, I could like and follow again. When I tried to enter the link in my profile again, I get the message "We're unable to save your changes due to an automated spam block. If this is a mistake, please accept our apologies for the inconvenience". Now I can't change anything in my profile anymore. Tried sending a message to IG, but no answer. 
It is the link to my website that caused the problem, my site is seen as spam by Instagram (and Facebook). I can't even include the link to my website in a FB post. 
When doing a search on google, this problem apparently is known but no solution is provided.

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Tourist
5 0 1

Kazim,

Did you manage to resolve the problem? If so - any advice?

I have faced the similar issue with my web-site and can't find a way out, so any feedback would be much appreciated.

Best regards,

Andrey

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New Member
2 0 1

Same thing happened here...

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New Member
2 0 1
Someone please help me if you found a resolution. I’m now facing the same problem & it’s hurting my business badly. Sales have gone down by more than 50%. My website is 100% safe & has a good reputation according to all search engines and scam analysis websites. Idk why facebook & instagram list my website as spam. I never spammed before in my life. Someone please help. I have no other way to support myself
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New Member
1 0 1

Did you get this issue resolved at all? We have the exact same problem :(

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New Member
2 0 1
I’m praying there is a solution :( my website cant be used on instagram even though it’s 100% safe! I never spammed a day in my life! I used to be able to share my website with no issues.
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New Member
1 0 0

It really works. He unblocked mine in 7 hours.

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New Member
1 0 0
I wish I would have came across this post sooner but I found another way to resolve through Facebook. There is a Facebook support link through the business manager page that will allow you to get life support, but it is quite hidden.

Go to your pages business manager and click the? In the upper right hand side.
Scroll all the way down and click help center at the bottom right hand side.
Scroll midpage to where it says still need help? Click get started.
I selected policy and account security then click chat with a representative in the little box on the next page. This should get you to a Facebook messenger live chat. I hope this was helpful and saved someone sometime
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