Facebook NOT Connecting to Shopify

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Tourist
5 0 1

My Facebook business page is not linking to Shopify.  I've deleted the Facebook sales channel app 3 times from Shopify and reinstalled. I verified my FB page is "published" and tried to install via a totally different search engine.  I continue to get this message.    

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HELP!
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Shopify Staff
Shopify Staff
554 28 187

Hi, @rachlstan

Rae from Shopify here. I can certainly help look into this closer. 

When setting up the Facebook Channel, it's important to confirm your business is eligible and meets these requirements. In particular: 

Is the error message you're seeing showing up in your Shopify admin, or on Facebook? Can you please reply to me here with a screenshot of the exact error? That way, I can check it out in full and help troubleshoot this further. 

In the meantime, based on the error text you included, it sounds like this could potentially be a local issue. With that said, I appreciate you trying to delete and re-download the app to see if this resolved things. However, I also recommend working through these steps, too: 

Let me know how this all goes. I hope to hear back from you soon with an update, and a screenshot of the error you're seeing. 

Thanks! 

Rae | Social Care @ Shopify
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