Thank you for reaching out to the community, I'd be happy to take a look at that for you. How long have you had the products listed as available on the Facebook sales channel? It can take some time for them all to sync over. As well, are they listed as approved in the sales channel, but just not showing up on your Facebook page itself? Or do they not appear in the sales channel either?
Thank you for your reply and for the details! Have you tried making them unavailable on the Facebook sales channel, and then making them available again? You can do this in bulk by using the bulk editor: first navigate to Products > select all products > Edit products > Add fields > Availability - Facebook Shop > Un-check box > Save > Re-check box. Try this with one or two products and let me know if it works!
If not, we are able to manually re-sync all of your Facebook products, which does usually fix this issue. With that being said, this will temporarily remove all of your products from the Facebook catalog and update them, which does mean that they'll be unavailable until the sync is fully completed (can take up to 72 hours). Let me know if that's alright and I can get that started for you (provided the above method is not successful).
Sounds good and you're very welcome! I'll just need to verify your account details in order to get that done for you. I've just sent you an email so if you'd like to reply there then we can get started.
This issue has been going on for such a long time, and it just never seems to be resolved.
Honestly Shopify, if you can't get it together as far as the Facebook sync is concerned then you should just stop selling the Lite option altogether. My account is fairly new but I feel like I'm paying $9 for nothing since some of my products don't show, some of them show but just for me and not other customers, and sometimes even if I give a customer a direct link to the checkout (as provided in the Facebook product details) they see a page saying "This shop doesn't have a website yet" which makes my brand look bad.
We need a proper solution to this or an admission that it can't be done so that we can stop wasting our time.
Cool, do I get in touch with them via the Help Center?
Also have you tested with new products to see if they also show up? I don't doubt their manual resync solves it but I have a relatively high turnover of products so I'm also concerned about the sustainability of that solution.
Thank you for the response!
|an hour ago|