Facebook Orders not syncing to Shopify order page.

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I recently integrated my Shopify store with Facebook shops through Shopify. Instagram and Facebook stores is currently on checkout through Instagram or Facebook. I see the orders on my Facebook business manager but not on Shopify. I have received orders through instagram checkout and to get paid for those orders I have to “acknowledge the order through my order management server” which should be my Shopify store. Although when I look on my orders tab on Shopify I select filters and sales channels and it only shows my online store sale channel and not the Facebook sales channel. I see orders made on the website but no orders made through instagram. If I can’t see those Facebook orders the orders automatically get denied after three days. I need this to be fixed so I can send off those orders and get paid. I’ve emailed about this with no response with images and my ticket number is 20754605.