Facebook Pixel Not Working (with pictures)

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Tourist
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Spent hours searching and watching Youtube videos for a solution and found nothing. Extremely frustrated because I was supposed to launch my site and then FB ads hours ago. I'll use images to make this easier to understand.

 

I recently tried installing Facebook Pixel onto my new store but it isn't working.

The first time I installed it, I used the Pixel ID method:

1.PNG

I copy and pasted my Pixel ID from the FB Events Manager (and made sure that all 15 numbers of the ID was copied):

2.PNG

I clicked SAVE and tried to send test traffic, but the status was still not active (red dot).

 

I checked if the pixel was installed correctly by refreshing my website and using the Chrome extension Facebook Pixel Helper:

3.PNG

 

 

I thought that maybe it took time for the pixel to integrate into my store so I waited an hour. After an hour, the status finally changed to Active (green dot).

 

4.PNG

 

Great. It seems to be working. I tried firing for more data to see if it updated the pixel, but there was no change. I thought it took time so I waited an hour. During this hour I clicked everywhere on my site to hopefully update the pixel. No change after an hour and the pixel stopped updating at all.

 

I checked Facebook Pixel Helper and it still says that no pixels found. Strange.

 

So I thought that maybe I had to install the pixel code MANUALLY myself by copy and pasting a code.

 

I followed the instructions in the picture below:

 

6.PNG

 

I copied the code EXACTLY and pasted it into theme.liquid (where the main header should be):

5.PNG

 

After saving, I checked the Pixel Helper and the Pixel Helper icon finally turned on.

 

I tried firing for more data to see if it updated the pixel, but there was no change. I thought it took time so I waited an hour. During this hour I clicked everywhere on my site to hopefully update the pixel. No change at all.

 

The Pixel Helper should also update every time I click on something (like Add To Cart), but the Pixel Helper doesn't update at all.

 

I checked the Pixel Helper and it said this:

7.PNG

 

I Googled this error but there was no solution anywhere.

 

I tried the "Test Events" feature in the Facebook Events Manager, but still no recent activity:

8.PNG

 

I'm so stumped.

 

Possible solutions I found online that did NOT work for me:

  • Turn off Ad Blocker (I don't even have ad blocker installed)
  • Clear browser cache
  • Relog Facebook and Shopify

 

Please help if you can as I am overdue in time. I hope my pictures made it clear.

I sincerely thank you in advance.

 

John

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Hi John,

 

I recommend working with Shopify's standard pixel implementation as you started, and looks like it was working,

you've reached the point where the pixel is marked green "Active", from this point you should work with the Pixel helper, and at this point it should trigger events.

The pixel analytics on Facebook on the other hand has some delay, and with Pixel helper you can see events triggered live.

 

If you roll back (make sure to not leaving codes that may cause duplicate events) and it's still not working, please share your Store address and i'll be happy to take a look.

 

All the best,

Sam.

 

 

 

 

 

Your Digital Facebook Ads Expert - Smart Ads app automatically create and scale profitable Facebook Dynamic Ads campaigns
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Tourist
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Hi Sam,

 

Thank you for your reply.

As you suggested, I published a backup Theme I saved from a few days ago so there should be no leftover code of the pixel. However, I'm back to square one where the Pixel Helper is back to gray color saying "no pixel found".  So no events seem to be triggering live. I even created a Custom Conversion in the Events Manager (ViewContent for my /collections page), but the status still says "No Activity Yet". My address is hotcrow.com and the pass is 8888. Please let me know how this can be fixed. Also if you have Skype or some type of instant messaging (fb), that would be a better way to communicate. I'm not sure how to send private messages on here.

 

Thanks again,

John

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Hi John,

 

Looks like the pixel helper is finding the pixel, and all works well and with events (excepts for a warning about "This pixel is not paired with any product catalog.") than it will probably show active soon on the FB Pixels page.

332.JPG

All the best!

Sam

Your Digital Facebook Ads Expert - Smart Ads app automatically create and scale profitable Facebook Dynamic Ads campaigns
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Tourist
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Oh wow I don't understand why the Pixel Helper works for you, but is still grayed out for me (even after reinstalling the Pixel Helper Chrome extension and clearing cookies/cache). I hope you can provide suggestions. Thank you for verifying by the way.

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Hi, great hope it works out for you!

 

Since we both see a different status, it could very much be because the java-scripts of the events you tested are still loaded in your browser history, and the pixel helper ,js tend to get stuck in browser history, still thinks that you have the old configuration, try to clear the browser history and see if that helps.

 

All the best!

Sam

Your Digital Facebook Ads Expert - Smart Ads app automatically create and scale profitable Facebook Dynamic Ads campaigns
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Tourist
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The Pixel Helper seems to be working now. Thank you for all your help! You're the best.

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All the best!

Sam

Your Digital Facebook Ads Expert - Smart Ads app automatically create and scale profitable Facebook Dynamic Ads campaigns
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How to solve this problem-This pixel is not paired with any product catalog
What do I have to do for this?
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I am experiencing the same problem. Pixel helper shows it is working, but FB still shows not activity found. I have tried across multiple browsers and on a computer and phone. My website is getasparkr.com

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