Facebook Pixel Still Not Working

ClarityA
New Member
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Anyone not seeing purchases attributed to their Facebook ads after installing the Facebook app to their store?

 

Here’s what happened to me after installing the app:

 

1. Facebook Pixel Helper chrome extension now only shows PageView and Initiate Check, but not Purchases, Add to Cart, etc...

 

2. In Facebook Event Manager, Purchases and Add to Cart events are being recorded even though the Facebook Pixel Helper does not reflect that.

 

However, purchases are NOT being attributed to the ads even though the referral URLs show they came from the ads. Only PageView or View Content was attributed to the ads.

 

I have contacted both Facebook and Shopify, neither offered any help to fix this!


Has anyone found a solution for this?

 

Lee

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