Facebook Pixel not ready

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Tourist
9 0 2

Hello!

 

My store is up and running and I am the facebook business manager. I created a Pixel that works perfectly.

The only this is when I want to create a catalog on facebook using the pixel, it is impossible as facebook tells me that the pixel is not ready (even though it is working and it has already fired a lot...)

 

Any idea?

 

Screen Shot 2019-03-29 at 8.43.24 PM.png

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Tourist
9 0 2

Any idea?

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Hi Gabriela,

 

There are 3 options to adding products to Facebook catalog,

you're trying to add products with the third option which is a bit complicated to use, it's a bit confusing as it says "Connect Facebook Pixel",

I recommend using the "Add Manually" or "Use Data Feed" options to upload your products,

the event data source connects your pixel to your catalog, as long as you marked it there it connects all the events (add to cart, purchase..) to your catalog, it will all work the same with the first two options to upload products.

 

All the best!

Sam

Your Digital Facebook Ads Expert - Smart Ads app automatically create and scale profitable Facebook Dynamic Ads campaigns
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Gabriela, try doing so through Business Manager. If you don't have such an account yet, set that up. It is best practice to have one as you are easily able to manage all your Facebook assets and users. In Business Manager, you can assign your pixel to the ad account and catalog.

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Tourist
9 0 2

Thank you for your answer.

Unfortunately, I would like the upload of the products to be automatic and not manual, that's why I chose the Pixel Option...

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Tourist
9 0 2

Josh, I did that already.

Apparently I'm not the only person in that situation!

 

https://community.shopify.com/c/Shopify-Discussion/How-to-Associate-Shopify-s-Product-Catalogue-on-F...

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New Member
2 0 1

I am in this same boat. Pixel is green in the business manager and it says its working when i monitor it. Still not adding my product catalog.

 

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New Member
1 0 0

I'm having the same problem! The pixel is not ready and I can't figure out why. Diagnostics tells me that I'm missing a product ID?

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New Member
2 0 1
Check the Facebook taxonomy for the ID of what it is you’re listing.
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Tourist
3 0 3

Same issues.  I've invested almost three weeks of support from Shopify and FB on this issue.  It seems that Shopify would be very motivated to make sure that if they offer a sales channel that it works and complies with all the requirements that google, Facebook hat to publish products or advertise on their platforms  Most people use Shopify because they are not engineers.

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