Facebook Sales Channel not showing all my products

New Member
1 0 2

Is anyone else having the problem of all their products not showing up on the Facebook channel?  Is there a limit on the number of products? 

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Shopify Staff
Shopify Staff
379 0 29

Hello There, Ben here - your Shopify Guru! 

  Are the products that do not show up all within one collection? If so try toggling to not be visible to the Facebook channel save it. Then Toggle it back to visible for Facebook. 

If this does not fix your problem you may need to manually re-synchronize the collections data.

It can take about 17 minutes for Facebook to update all the data after you hit the synchronize link.

I hope this helps! Feel free to reach out if you have any further questions :)

Cheers,
Ben C - Shopify Guru
Support@Shopify.com

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New Member
2 0 0

Hi Ben,

We're having the same issue on our site... :(

I've tried re-synching as well as turning off and turning on the FB visibility multiple times now and there are some products that just don't show up. Namely the gift boxes products. We have 7 gift boxes that are published to the site, all of them have the FB visibility checked, but for some reason only 3 of them are displaying on the FB store... 

What could the issue be here?

Thanks!

Alex

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New Member
36 0 0

Having this same problem... my FB channel is only showing 100 products, while my store has 180+ products that are set to visible on all channels. I have no idea why; there doesn't seem to be anything different about the other products. One collection has only one product in it on FB, even though the collection itself has eight or nine set to be visible on all channels. All of these products have pictures and are required to be shipped...

I've tried resyncing and toggling various things. Any ideas what seems to cause this? It seems to be a not uncommon problem.

Jeff

http://www.tokyorebel.com
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Excursionist
49 0 8

You can check for product errors here.

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Highlighted
New Member
36 0 0

I've done that - it shows no errors. Now it's down to 52 products published. Actually about half what were published before, and I haven't done anything.

I've clicked the link to appeal any rejected products too, and nothing is listed there either. It's just totally ignoring a large swath of my inventory.

http://www.tokyorebel.com
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Shopify Staff
Shopify Staff
379 0 29

Hey Jeff & Alex, 

  I had a look at your shops and it seems you have some validation errors for some products. If you go into your Facebook Shop section of the admin once it loads all the collections you will see red error symbols. 

This means that products in that collection could not be published due to some validation errors.Or there is no products actually in that collection. I would recommend you toggle the products visibility in those collections for the facebook channel off and on and then wait about 20 minutes to see if they show up. You may also need to toggle the collections visibility after toggling the products as well. If you are still having issue please email us at support@shopify.com and we can look into this further.

I hope this helps! Feel free to reach out if you have any further questions :)

Cheers,
Ben C - Shopify Guru
Support@Shopify.com

 

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New Member
36 0 0

I'll send an email... the other strange thing is that half of the collections you show up there are, and have always been, set to be invisible on Facebook. Most of the ones listed as having errors are both hidden and empty; the others (like "Sale") just duplicate products in other collections. So it doesn't seem like it could be that.

This is also happening on my other store.

I feel like something is actually broken somewhere. But I will send an email.

http://www.tokyorebel.com
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New Member
1 0 0

Our Facebook page shows the products that we have clicked to be hidden but our shopify page shows correctly. We have tried resynching, unhiding & hiding again. unlinking facebook and relinking. even deleting collections. How can we get this fixed?

https://www.facebook.com/MDesign-147560905282232/shop?rid=147560905282232&rt=9

http://mdesign-print-services.myshopify.com/ 

 

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New Member
1 0 0

Purely anecdotal as I'm just setting up a store now, but the only products that sync'd to facebook were the products that required shipping.  All other products were not displayed.

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