Facebook Shop In Review for MONTHS

Highlighted
New Member
1 0 0

My facebook shop was connected fine for years. All of the sudden it wasn't connect anymore. I reconnected and it's been in review for months now. I have reached out to shopify several times, this is when you could reach them by phone. I spoke to several different people on different occasions that said they fixed the issue and it would be back to normal in 48 hours. That hasn't happened. Can anyone help? It doesn't seem like there is anyway to talk to anyone from shopify at this time. 

0 Likes
Highlighted
Community Manager
Community Manager
479 27 583

Hi @Vann_Liv 

 

Thank you for reaching out to share your experience using our Help center. Our Support team is still here to help 24/7.

To get in touch with Shopify support:

 

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

TyW | Community Manager @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

0 Likes
Highlighted
New Member
1 0 0

Hi, I am having the same exact issue with my shop and I have followed Shopify Gurus' troubleshooting for over a month now, and nothing seems to be working. How many other people have the same issue and how many of them are still stuck at the "in review" step? 

0 Likes