Thanks for your replies here.
I appreciate your concern and I recognize how important it is for your businesses to be able to sync with the Facebook and Instagram Sales Channels.
I have consulted with our technical team and I’m pleased to report that the database maintenance has been completed. We appreciate your patience while we completed maintenance necessary to ensure the Sales Channels are operating optimally.
At the moment, there is a large amount of data to re-sync. It will take some time to complete the re-syncing to ensure it is done so correctly while maintaining the integrity of the data.
I have sent an email out to each of you: Koen, Tim, Mazeri, Michelle, Edward and Aogren so as to verify your specific store details and keep you up-to-date on the progress.
Please reply back at your earliest convenience and I’ll be happy to help further.
If anyone who needs assistance didn’t receive an email - please let me know and I’ll make sure to get in touch with you as well.
Thanks for joining the thread here, and welcome to our community.
As this is an older thread, it relates to something that had happened in the past with the Facebook sales channel, which has since been resolved. We do not have any known outages with this sales channel at present.
However, I would love to help you out! It is likely something that it is relating to your own store set up locally. I'd love to work in this together with you, so have sent you an email to confirm your details. Do please reply to me, including any screenshots, or steps you have taken so far based on our set up guide here.
Thanks again, and I look forward to hearing from you soon.
Shopify needs to acknowledge that this still a reoccurring problem that has not been resolved. I have been having nothing but problems working with the facebook sales channel on my store. Now, updates to my products on Shopify aren't being reflected either in the facebook catalog or on Instagram Shopping.
I hope there's a solution to this problem that doesn't take months and is actually permanent.
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