I have a similar problem.
I am running two Shopify stores, the problem occurs in both Business Manager accounts in Facebook.
I have created a Facebook Catalog from the Shopify Store, it is connected to the pixel - works OK I think.
So far, so good.
When I did the catalog, I noticed, that it has imported the collections from my store as Product Sets, which is great for custom targeting.
BUT, not all of them...Some collections are missing and I cannot find a way to update the catalog, so that it contains all the current collections.
Shall be grateful if you comment on that to help me find a solution.
I was able to solve the problem by running a "catalog sales" ad under
conversions. An option popped up to link my catalog to my pixel. It was so
simple to fix, but no one at Shopify could help. I found help in the forum.
This worked for me as well. After over an hour of trying to associate the catalog with the pixel. Just creating an add associated it somehow. Facebook how to articles were written incorrectly. Shopify articles not helpful. Glad the solution exists though.
Hey, I'm still a little stuck on what to do to fix this error. So i'm supposed to create a campaign for "Catalog Sales", then when it prompts me to select a pixel to link it to, which pixel am I supposed to choose. The new one it wants me to make or the one I made for the ad account. Or am I supposed to not make a pixel to begin with and only make it on that stage, because I'm still getting the same error message. I really would appreciate any help I can get, i've been stuck on this problem for a while now.
Text me if you're willing to help: 678-373-7989
HI Chris - I'm having the same problem. Extremely frustrating. Quick question, do you have the Facebook Ads app in Shopify or not? I'm wondering if i should disconnect that app first and then try this. I now have two pixels and I'm super confused about which one I should be linking everything to. Tried Flexify and that just added a third catalog and pixel and more confusion.
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