My friend and I made a shopify store recenty and we want to advertise through Facebook ads manager but our account keeps getting disabled because of "suspicious activity" before we even get the initial ad running. What happens is when I'm setting things up on our account facbook will kick me off and say it's due to suspicous activity, then ask for a picture of my face to verfiy that it's me. This makes no sense because the account is brand new and has no pictures on the account to refer to in the first place. After I submit the picture of myself they block me out of my account for a day or two then disable it. The only thing I could think of why this is happening is from logging on the business manager from two different computers?? This has happened two times, the first time I used my name and our business email. The second time my friend used his name and a newly created email that was similar to the first and we were kicked off this account much faster than the first (less than 12 hrs after it was made). Does anyone have any insight on why this could be happpening ? Is this happening to anyone else?
This may be happening because of your sign-ins from multiple computers for a new account; it's likely Facebook is automatically seeing this as a spam account and blocking new activity. Have you tried contacting their Ads support team? Sometimes that is the only way to rectify the situation for the account :/