Facebook - commerce account Not aproved Error with Facebook

lilamo
Excursionist
12 0 4

It sounds like you guys are also getting this error?:

After reviewing your commerce account, we found that it doesn't comply with our Commerce Eligibility Requirements, so your shop isn't visible to potential customers. If you believe your shop should be published, you can see details and request a review in Account Quality.

I've requested reviews several times and now I don't even see the request a review button. I have the Facebook channel enabled for all appropriate products. 

UGGHHH!! I've been wrestling with this for months! Facebook is SO UNHELPFUL! There is nothing unusual about my products -- handmade quilts, etc.  Yes, Shopify can you please help? 

rank234
Excursionist
12 0 12

Yes that is the error.  Is anyone able to get shopify to take a serious look at this and step in and help?

lilamo
Excursionist
12 0 4

Thanks. There's some consolation in knowing it's a common problem. 

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here4comments
New Member
1 0 0
We will proceed in doing the basic troubleshooting steps below: 1. Clear your cache and cookies in your browser's settings or preferences to ensure that old browser information is not interfering with your Facebook experience. For instructions on how to do this, please visit our Help Center: Note: You can also use another device 2. Kindly disable third-party add-ons to your browser. Also, we recommend disabling these add-ons entirely before accessing the site again.
 
 
Facebook Business Support sent Today at 11:08 PM
3. Another option is to reset your Ads Manager. Just to set your expectations, resetting the Ads Manager will delete your drafts and any unpublished Ads you created. To reset your Ads Manager, on the right side of your Ads Manager, click on the "Gear" icon and select "Reset Ads Manager" 
 
Please all don't restart your computer or device it's a way for their lazy employees to run away from the problems
 
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GaryBusey1
Excursionist
28 0 7

Yup over 6 weeks and no answer, same response over and over that someone from the internal team is looking at it.

No timeline, nothing... just ill get an email when i get an email.

I practically ask every day...

 

blancheinfante
New Member
1 0 1

Hi! I was also experiencing the same thing yesterday and so I read this post, hoping I would get answers. Yet I wasn't able to get any. I see that many people struggle on this too, and luckily, I was able to surpass this yesterday. From what I remember, I clicked the "request review" button at the top of the page and then typed "My products comply with all the requirements". I then sent the request, hoping they would grant me the opportunity to publish my shop. After a few hours, I did. I was able to publish my shop and my products can already be seen.

Hope this helps. God bless!! xx

lilamo
Excursionist
12 0 4

Thanks for sharing. Unfortunately, the 'request review' button is no longer available to me, maybe because I requested a review too many times. 

rank234
Excursionist
12 0 12

Can anyone else chime in on their strategy that worked for them for getting their commerce account approved?  I have tried making new commerce accounts and none of them get accepted.  They get automatically rejected instantly, and then I ask to have facebook review the rejection, and then they reject my appeal.

lilamo
Excursionist
12 0 4

It looks like maybe I requested a review too many times and now my Commerce Account is blocked all together. I've tried FB chat support, emailing them and they simply say "the decision is final. There is nothing we can do." I cannot purchase ads, tag products on FB, or set up my FB shop. So incredibly frustrating. Looks like my only option might be to delete my page and start again? 

So a bit of advice, be careful with how many reviews you request. 

Could anyone recommend a third party company I could hired to help with this?

 

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badgerlabel
Tourist
3 0 3

I really do not recommend to create another commerce manager. I did this and my second merchant account was blocked too ... Surprisingly, my first account's store was magically displayed even though my commerce account was blocked.

 

Facebook is well aware of the problem and is working on it to remedy it, you just have to be patient I guess.