Facebook event setup tool disappears when I get to the cart page, can't figure out how to create a p

quinnsouther
Excursionist
14 1 10

My pixel is installed and seems to be working correctly. I used the event setup tool and it worked fine as well.. except that when I navigate to the checkout from the cart, the setup tool disappears so I'm not able to add a purchase event. If I navigate back to the cart, it reappears.

Anyone else experience this?

Any suggestions on what I can do to get the purchase event set up?

Thanks in advance

 

 

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Arkangel86
New Member
1 0 0

I have the exact same issue - did you figure it out how to solve this issue?

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shopowner1
New Member
2 0 0

No.  I'm going back and forth with Facebook's help desk but they say i should just be able to erase all the accounts.. but i can't. I just get errors over and over. 

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Flashbrown
New Member
2 0 0

You guys figured out what the problem was? I'm having this exact same issue.

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RebekahAr1
New Member
1 0 0

After several painful hours, I have found a fix to this! 

Go to Shopify > Setting > Checkout and paste the facebook pixel code into the Additional scripts box. 

Hit save, and then when you go back to the checkout page, you should see the facebook event setup tool box does not disappear anymore. 

 

Good luck!

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Flashbrown
New Member
2 0 0

No luck bro,

I put the FB pixel code in the additional scripts box but after refreshing no luck.

I even tried it on 2 other browsers but still nothing.

And to just be clear what script I added:

<!-- Facebook Pixel Code -->
<script>
!function(f,b,e,v,n,t,s)
{if(f.fbq)return;n=f.fbq=function(){n.callMethod?
n.callMethod.apply(n,arguments):n.queue.push(arguments)};
if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';
n.queue=[];t=b.createElement(e);t.async=!0;
t.src=v;s=b.getElementsByTagName(e)[0];
s.parentNode.insertBefore(t,s)}(window, document,'script',
'https://connect.facebook.net/en_US/fbevents.js');
fbq('init', '115642807035374');
fbq('track', 'PageView');
</script>
<noscript><img height="1" width="1" style="display:none"
src="https://www.facebook.com/tr?id=115642807035374&ev=PageView&noscript=1"
/></noscript>
<!-- End Facebook Pixel Code -->

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JamesHoad
New Member
1 0 0

I had been struggling with this for many many many days and I have just managed to get it to work for me. I had been doing exactly the same thing however what worked for me is adding the missing opening and closing head tags into the additional scripts box. My base pixel code is installed into my theme code using the same code as yourself (with my own pixel ID ofc) and in additional scripts I just added <head> above the pixel code and </head> beneath the code.

 

If you want to track a purchase then I would recommend adding the fbq('track','Purchase'); beneath the page view track.

 

Hope this helps

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umunir
New Member
3 0 0

Hey Guys, 

Need some help here. Ive added the fb pixel code into additional scripts plus added the <head> tags as instructed, but the event tool still does not show up on the cart page or any of the folowing pages. when i go to the previous page it reappears. Any help is appreciated. Thanks 

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bell0
New Member
1 0 1

I FOUND A FIX! 

Been having this issue for weeks and finally found another thread with a fix.

Go to Online Store > Preferences > Customer Privacy and make sure the limit tracking boxes are unchecked 

That fixed it for me. Hopefully it does for you too. 

umunir
New Member
3 0 0

hi, 

it didn't work for me. Customer privacy box was already unchecked for me. I also turned off ad blockers just to see if it will show up. that didn't work either. 

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