My Shopify store (www.eduzone.co.uk) is connected to Facebook via the old Facebook Shop integration (not the new Facebook sales channel). Recently I've noticed thatin Shopify when I add an item, or change an item from being in stock to out of stock, our followers on Facebook see a post saying "Eduzone added an item to their shop" containing the item details. Is there a way to stop this from happening?
Bumping this topic! My client has notcied the same thing. This appears to have started happening in the last couple of weeks. If anyone uncovers a solution to disable this, let me know
In case anyone else has the same query, I've been on chat with Facebook support today and they've said that these notifications are a standard feature and cannot be changed or stopped - no matter whether you use the new or old Facebok channel integration.
I've also queried with them why we get no notification that these are being sent out, and they don't appear on the page's activity log. I haven't had a good reply on this yet!
The annoying thing is that it's not just when new products are added, it's also when out of stock products are put back into stock - I assume that's because Shopify halts sending them through the data feed to Facebook, and then resumes them, so from Facebook's point of view it assumes they're new. At the moment with Covid we have items quite frequently going in and out of stock - the only way I can think to reduce the messages being made is to set the item as unavailable on the Facebook channel, and only make it available again once the item is permanently back in stock.
I look forward to hearing if there's anything Shopify can do from their side as a solution.
Have you already upgraded to the latest version? In my understanding of software, there are only 2 ways to get errors, first is a developer's code(programming error) and the second is through outdated software.
When I first noticed the messages going out I was using the old version of the Facebook shop integration. Since then I've upgraded to the new version, but the messages are still going out.
The problem is that it's not an error or bug exactly... it seems it's a feature that Facebook have put into the software that sends messages without asking permission and with no way to turn off.
Mine is doing the same thing and it's frustrating. It seems to do it anytime a stock adjustment is made to an item, including selling it.
Example, I just sold this item at POS about 45 minutes ago, and was later scrolling through FB and saw the post:
I've noticed it a few other times happening to items I've just sold. I really hope every item I'm selling isn't popping up on all of my followers pages?!
This has been happening to me too, several times a day for the last few days. I have had no sales and I haven't altered any products or stock numbers since Friday.
Facebook just seems to be picking items at random to post and there doesn't seem to be a way of getting rid/stopping it happening. My Facebook followers are all going to end up unfollowing, it's so spammy!