Hey there, @Modesttrends
Bo here from Shopify Support!
I am sorry to hear that you have had such a frustrating time trying to connect your Facebook page to your Shopify account. I would recommend in cases like these that you reach out to our support team through our help center or via social media, we are always more than happy to help.
So when it comes to Facebook not connecting to Shopify correctly, there could be a number of reasons. Could you let us know what error message you are seeing when you try to connect the two? If you could share a screenshot, that would be great!
A user has to be an Admin and connected to the Facebook API for over 24 hours (sometimes a week) to be recognized as the Admin. Thus, this issue will resolve itself with time, we just need to wait this out. If you are listed as the page admin within Facebook, you can try to connect using the Shopify mobile app. If that doesn’t work, have will need to check whether Shopify has access to their pages in your Facebook Business Integrations. You can do this by clicking View and edit beside Shopify here: https://www.facebook.com/settings?tab=business_tools
If Shopify already has access to their pages, try the following steps:
If the above steps do not work, click Connect another page or Disconnect it and connect another page here:
Let me know how this goes. This is just one workaround for one specific problem, if you could let me know the exact error message you are seeing I will be able to help further.
All the Best,
Please help me. I have kind of the same problem
To sell on Facebook, you need to have a Facebook Page for the account you’re signed in with. You also need to have Admin access for that account. If you don’t have a Facebook Page for your store, you can create one.
This is the message i am receiving.
I've tried all of your suggestion. I am Admin on my page because i run ads all the time. I don't know what the problem is.
Hey there, @ADAtelier
I am sorry to hear you are having similar issues. You will need to review your personal Facebook account via the Facebook Page - > Settings -> Pages Roles. We do not want to see "Custom" (or the title of the custom role) in this section:
If the below options are enabled in the Facebook Business Manager account, the page role will appear as “Custom”. If you disable these options, you will be recognized as a standard page “Admin” and you can then connect to the Facebook Sales Channel as expected.
You can find the above settings by going to the Facebook Business Manager account: https://business.facebook.com.
Once the "Manage Jobs" and "View Earnings Insights" settings above are disabled, we should see the desired settings on the right:
You can then connect the Facebook Business account inside the Facebook Shop channel on Shopify. You should be able to connect and be put in review with Facebook, then the expected 48-72 hour review process will commence.
Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!
All the Best,