Facebook messenger being Redirected

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Hello, How do I get the Facebook messenger to not be redirected through another browser? When I go onto my website and click on the Facebook messenger icon as if I was a customer the app opens up in separate browser. I would like the Facebook messenger icon to act as a pop up instead on the website instead of being redirected elsewhere. I’m assume being redirected could be a reason why the some customers don’t come back to my site.

thanks !