Facebook pixel is tracking all events but Dynamic advert is not firing

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If any amazing person could help on this issue I'm having.

So I have checked the Facebook pixel using pixel helper and even get into Event manager to run some test events and it shows the pixel is working perfectly, tracking down everything I do on the Shopify site. 





However, when I check my Facebook dynamic retargeting advert, the ATC 1 - 7 is not firing anything, it's approved, I have the product catalogue and product set but it's just didn't work.

my setting for these ads is basically INCLUDE add to cart 1 - 7 days, EXCLUDE purchase 1 - 7 etc.

It worked before but I'm not sure why it doesn't work anymore. 



Would be great if any of you could help on this.


Hi @FAS ,


Could you please send me your website URL?
This may be because Facebook pixel isn't receiving information from your website back to Facebook or there could be an error in your pixel base code. Also, check if you have not uploaded any wrong product IDs, Check MPN and Content IDs.


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