Facebook pixel not detected. Visitors not counted until they click add to cart or checkout

Chloewalker
New Member
2 0 1

Lately, our live theme have some very weird issue. 

1. Visitors won't be counted in Shopify data or Google analytics until they add to cart or checkout. Only click here and there won't be counted. So the visitors is only 10% of normal days(we didn't change anything in campaign) but conversion rate is insanely high. Add to cart and checkout datas are right though. 

2. When we switch theme to a backup theme, the problem will be solved immediately. All visitors will be counted correctly.

3. Facebook pixel not detected in Facebook pixel helper although we have Facebook pixel ID in preference. Only if we add some hard code can pixel be detected.

We still want to use current live theme since it's optimized for speed. But we have difficulty debug this issue. It's like the Facebook pixel ID and Google analytics ID in preference are not passing to this theme. 

chris233
New Member
2 0 2

Did you find out what the issue was? I seem to be having a similar problem with site visits on being counted.

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Peter_Rebac
New Member
2 0 0

Did you manage to solve this issue? The same thing happened to me today, but with a theme that was fine for 6 months.

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Chloewalker
New Member
2 0 1

I managed to solve that problem. There was some useless code coming from an upsell app in thank you page I used to install months ago before that issue happened. It turns out some code was left and causing that issue months later. We deleted those code and everything was fine again. 

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