I have mentioned this to our higher level support team and they are looking into it. In the meantime, can I ask if you have all tried re-syncing the product feed? If you have and you are still experiencing the issue, there is an alternative you could look into applying. While our Facebook sales channel streamlines the product catalogue creation process, you can create your own one to set up a Facebook shop. The Facebook sales channel and Facebook Marketing are two separate entities. When you connect a store to Shopify's Facebook sales channel, Shopify generates a product catalog for you. This product catalog is owned by Shopify as it was created through Shopify's Facebook sales channel.
If you need access to the Facebook product catalog, for example to setup dynamic product ads (DPAs), you need access to a catalog. As we are not able to give you access to the catalog created by Shopify's Facebook channel, there are a few ways you can match products to a catalog for DPAs:
use Shopify's supported Facebook Marketing app, which will create a catalog that you own (the Facebook sales channel's catalog is owned by Shopify), which you can then make dynamic ads - this is outlined here
use a third party application to manually create a new catalog to match to the Facebook pixel. This would be unsupported by Shopify, as the catalog would be created outside of Shopify.
As mentioned above, a product feed can be obtained through a third-party application, such as
Flexify: Facebook Product Feed. While third-party apps are outside the scope of our support, we'll do our best to point you in the right direction:
Assets > Catalogswithin your Facebook Business Manager account.
Event Data Sources > Connect to Tracking
Online store > Preferencesin Shopify), and click
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