Facebook shop

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New Member
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Hi there. My Facebook shop says it is not connected as a sales channel. However I am able to link my products on Instagram. I called Shopify support and they made it worse. Is anyone able to figure out why it was working before and not working now?
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Shopify Staff
Shopify Staff
363 28 56

Hi, @hillcroft!

Sophia here from Shopify. I'm sorry to hear that our support team wasn't able to help you when you called in. I want to ensure that this is resolved for you. To start, can you tell me what you currently see under Sales channels > Facebook Shop in your admin?

Sophia | Social Care @ Shopify
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