Hi there. This seems to be a problem that has been around for 4+ years and I'm not sure if it has been fixed yet. We integrated Shopify with Facebook but the app does not give us control over which variants are displayed by default on Facebook. The base price of our product is $199, but some variants add up to $300 on top of the base price. The Facebook integration with Shopify is defaulting to our most expensive items, which is highly problematic. It means that a customer seeing our products on Facebook sees an obscure variant that a small number of people might want to purchase on our website which is more than double the price of the product. It's likely driving away more customers than it is converting, since it is totally misleading.
Is there a planned fix for this? We're tempted to simply remove the integration because it's basically unusable for us if it doesn't actually let us control what is showing on Facebook.
Welcome to Shopify Community. My name is Olivia and I work here.
I appreciate your post and your feedback. I can definitely understand why it's important for merchants like you to be able to order variants by their preference. You are also correct in that we have received this feedback before, and have logged this development request internally.
To provide further context, the most displayed variant is pulled by the Facebook algorithm over which we have little control or influence. With that being said, there are certainly some 'hacks' you can use to display your desired variants and increase your conversion.
Couple things to look out for:
That should definitely do the trick, but if you have further questions don't hesitate to follow-up with me in this thread.
Thanks for sharing your question on this thread. For starters. please double check that your store meets the following criteria:
A. Facebook catalog is successfully connected
B. Products have been published longer than 72 hours with no changes
C. No password protection on site
Then please complete the following troubleshooting steps to force Facebook to sync your not approved products:
1. Mark the products as NOT published to the Facebook channel.
3. Refresh the page after a few minutes.
4. Mark the products as PUBLISHED to the Facebook channel again.
The forced 're-sync' will push your products back to Facebook for approval (maximum of 24-72 hours) and that error will be removed.
I trust that will help, but let us know if other questions come up.