Failed Re-open your store

New Member
1 0 0

I paid y bill and I am going to reopen my shop but I can't open my shop have some errors as bellow error please support me

Screenshot from 2020-11-07 12-32-48.png

Shopify Staff
Shopify Staff
1040 87 117

Hi @if-walk,

Ted here from Shopify, thanks for reaching out to us! 

Going by that screenshot, it looks like your payment method is not accepting the charge/the invoice has not been charged successfully and so your store has frozen (a store can freeze if there's been 3 or more failed payment attempts). Can you remember if there was an owed invoice from last month? I'd recommend using a different payment method or if you are using Paypal, make sure to have enough funds in the account for Novembers invoice.

Please let me know how this goes! 

Many thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog