All things Shopify and commerce
Hi
I want to view a specific order and update it manually but the order page always failed to load and its been like this more than a week.
when i try to view individual order ↖ , the problem page pops up ↘
Anyone know what I can do get to solve this problem!?!?! Thanks
Hi, @JaneMak!
This is Rae from Shopify. Thanks for letting us know about the troubles you're having with loading this order.
Does this issue happen on one particular browser, or on multiple supported browsers? Have you had a chance to try clearing your browser cache, or using Chrome Incognito mode to open this order? Please give these options a try and let me know how that goes.
I also recommend using a different device - like a mobile device - to view the 'Orders' section of your admin and see if this order loads correctly. You can use a browser to test this, or the Shopify Mobile app.
If the above steps don't resolve things, it can also be beneficial to reset your internet connection, or try connecting to a new network.
Keep me posted on how this troubleshooting goes. I look forward to hearing back from you, and reaching a resolution on this!
In the meantime though, can you please tell me a bit more about what updates you're trying to make to this order? If you need to make any edits, you can do this by following these steps.
Cheers,
To learn more visit the Shopify Help Center or the Community Blog.
Are you ready to take your business to the next level? Look no further than the latest ...
By SarahF_Shopify Apr 15, 2024We’re keeping the ball rolling to make sure you’re always ahead of the game. So buckle ...
By JasonH Apr 8, 2024Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024