Failed to refund Paypal Transaction "You do not have permission to refund this transaction"

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New Member
1 0 0

Hi,

I've just been trying to test orders on my website.

I placed an order via paypal and then tried to refund the order. When I do a message pops up saying:

"The transaction id is not valid"

The error code is 10004

Can anyone help with this please?

Thanks

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Shopify Staff
Shopify Staff
20 0 1

Hi Thomas, 

Sam here with the Shopify Guru Team.  

This type of error from Paypal can usually be solved by resetting your payment gateway settings.  We have instructions here: https://docs.shopify.com/support/settings/checkout-and-payment/how-do-i-reset-my-paypal-express-gate...

If this doesnt work please feel free to reach out to our team at support@shopify.com 

Take care :) 

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New Member
4 0 0

Worked like a charm. Thank you!

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New Member
2 0 0

I'm having the same problem. I have reset my gateway and it's still not working.

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New Member
1 0 0

I have to refund an order and got the following:

 

"You do not have permissions to make this API call"

 

I have been redirect to the following :

 

https://help.shopify.com/en/manual/payments/paypal#reset-your-paypal-express-gateway

 

But I don't see the reset instruction

 

Could someone please guide me on this

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