Fake DMCA Takedown Notice

New Member
4 0 0


My competitor filed a fake takedown notice and I have filed a counter claim.

After filing a counter takedown notice and the person who made the complaint did not take further action, I understand that the material removed could be enabled after 10 business days. However, if the same person who made the complaint report another DMCA takedown on the same product page after it was enabled, will shopify ask me to take it down again? Cause this could go around in cycles. Is there any shopify policy to prevent that?

Shopify Staff
Shopify Staff
154 18 20

Hi, @Ericathompson.


My name is Lilith, I'm on the Social Care team at Shopify. I understand your concerns. I'd be happy to take a closer look at your specific questions in relation to your account.


I've sent over an email to assist you securely.

Lilith | Social Care @ Shopify
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New Member
1 0 0

Hi Lilith,


Recently I had the same problem. I haven't filled a counter notice yet, cause I did some research about the person who did sent a copyright complaint. I understand Shopify follows the protocols but what if it's a false complaint? I read a lot of things like "a scam", "a bot" or fake.


Before I continue with the counter notice and sent my private data to DMCA complainer, I like to hear more about the takedown notice. 


Can you help me with that?


Like to hear more!